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ZIMBRA NETWORK EDITION LICENSING COSTS SOFTWARE
ZIMBRA NETWORK EDITION LICENSING COSTS PLUS
ZIMBRA NETWORK EDITION LICENSING COSTS PROFESSIONAL

ZIMBRA NETWORK EDITION LICENSING COSTS PROFESSIONAL

The graph below illustrates the differences over 5 years for 50 Professional Edition mailboxes with premium support. After the first year, you will only have (optionally) to pay the support and product maintenance for the installation. The cost of the perpetual licence is just over 2 ½ times the cost of a subscription in the first year.

ZIMBRA NETWORK EDITION LICENSING COSTS SOFTWARE

Our advice is don’t go here – ‘There be dragons’.īoth routes offer the same product – the difference is whether you want to buy the software and then use it forever, or rent the software on a yearly basis.

ZIMBRA NETWORK EDITION LICENSING COSTS PLUS

Which is only an option if you are using the OSS version without Zimbra Suite Plus or you have decided not to maintain your version of Network Edition that you have as a Perpetual licence.

>50% of users on a platform or server are affected.

A critical production service or application – such as users unable to access or utilize the system, mail access or delivery, or web server or application required for usability of the system – is down or not responding and cannot be stabilized or restarted.

Problems that affect a production application, and cause output to no longer be produced or useable.

A production service or application is down or no longer producing output (“Out of Production”). Severity 1 can be described as a Critical Service Outage. Is available on the same basis as Standard Support, and in addition to Standard Business Hours support, includes 24 × 7 support for Severity-1 issues, with an initial response target time of 30 minutes. “Business Hours” means the period Monday 06:00 Pacific Time – Friday 18:00 Pacific Time, excluding the major US holidays. This level of support is not intended for high-visibility production platforms, and should be considered only once your organisation has gained enough experience with the Zimbra platform.

It offers Web-based and Phone based Service requests in business hours. OSE Support is accessed via Web-based Service Requests and Phone-based Service Requests.Ĭan be purchased for your Perpetual licence on a yearly basis (or 3 yearly), and is one of the options for a Subscription licence too. Zimbra Open Source Support guarantee an initial response target time of 8 business hours for all levels of support request. This is going to be an easy sell to your CTO! OSE Support offers you the reassurance that, for a small amount per mailbox, you can access the same level of technical expertise that Network Edition users can access. This can be very time consuming and while your system is down the pressure for a resolution can be immense. The usual troubleshooting procedure for open source software is to search for hours in Wikis and Blogs for solutions, ask in forums and wait for a reply or rebuild your system from scratch.

There are 4 support levels that are commonly chosen.Ĭan be purchased for your Open Source version of Zimbra. FAQs Which support level should we choose?